Frequently Asked Questions

In this sections we will try to asnwer the most frequent questions

Credit card: Visa, Mastercard, Diners Club / Paypal

within 30 days of the purchase date.

A return authorization form must be requested from our Customer Care Team within 30 days of your purchase date. To request a return authorization and instructions on how to proceed with a return, please email us at support@siennaone.com.

2-year guarantee on travel

In the case of guarantee repair, we kindly request that you submit the completed guarantee card or a copy of the proof of purchase.

Please let us know the exact name of the luggage Please send us an e-mail to support@siennaone.com.

The TSA screens every passenger's baggage before it is placed on the plane. ... When this occurs, if the luggage is fitted with any lock other than those approved by the TSA, they will destroy whatever lock is fitted to gain access. Luggage locks approved by the TSA have a universal master key that will open the locks.