b) If you wish to cancel your order during the cancellation period set out above, please notify us in writing by letter, fax or by email.
c) Once you have notified us that you wish to cancel the contract with the cancellation period, either before or after you have received the goods, you should return the goods to us within a reasonable time period and take reasonable care in doing so. The risk and cost of returning the goods to us will be your responsibility unless you have notified us that the goods are faulty and the fault is verified by us.
d) Upon cancellation of the contract, once we have received the returned goods we will arrange a credit in full of the money paid to us, including the cost of delivery of the goods to you. This will be made to the card or account used by you to make the original payment and will be made within twenty working days of receipt by us of the goods.
e) Goods should be returned in the original packaging, complete and in ‘as new’ condition. You have a duty to take reasonable care of the products while in your possession and during the cancellation period to maintain them in the condition in which they were supplied by us. If goods are not in “as new” condition when we receive them we reserve the right to withhold part of any repayment to cover loss in value of the goods as a result of their degradation.